Terms of Hire
X2X Courier Rules
When you book a delivery with X2X Courier, you agree to our simple terms. All bookings must be paid in full before we collect your items. You are responsible for ensuring that all goods are securely packaged and that the delivery address provided is accurate and accessible. While we pride ourselves on speed, delivery times are estimates and not guaranteed. We cannot be held responsible for costs caused by traffic or weather delays. Our liability for any lost or damaged items is strictly limited to the cost of the delivery service itself unless additional cover is agreed beforehand.
Booking and Cancellation
If you need to cancel your booking, please give us at least 24 hours' notice for a full refund. Cancellations made with less than 24 hours' notice will incur a fee, as we have already allocated a driver to your route. If our driver arrives and the goods are not ready, or if no one is there to receive the delivery at the destination, a redelivery charge will apply. We do not carry hazardous materials, illegal items, or live animals. By using X2X Courier, you confirm that your items are safe for transport and comply with all UK laws and safety regulations.
Payments and Liability Coverage
We accept major cards and bank transfers for all services. In the rare event of a dispute, we aim to resolve things fairly and quickly. Please report any issues within 48 hours of your scheduled delivery time.